Refund Policy

Panjarapole Sinor

At Panjarapole Sinor, we deeply value your generosity and commitment to supporting our mission of sheltering and feeding cows and buffaloes. We are committed to ensuring that your contributions are used effectively for the welfare of the animals in our care. This Refund Policy outlines the conditions under which refunds may be granted.

1. General Policy

• Donations made to Panjarapole Sinor are considered voluntary and non-refundable.
• Refunds are generally not provided as donations are used to fund ongoing welfare activities and operational expenses.

2. Exceptions to the Refund Policy

In rare cases, Panjarapole Sinor may consider refunds under the following circumstances:

• Duplicate Transactions: If a donor accidentally makes the same donation multiple times.
• Technical Errors: If a technical issue during the online transaction results in an incorrect or unintended donation.
• Fraudulent Transactions: If a donation is made without the donor’s consent, subject to verification.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us:
   • Send an email to sinorpanjarapol@gmail.com or call us at 9426871200 within 7 working days of the transaction.
   • Provide details of the transaction, including:
     • Donor’s full name.
     • Date and amount of donation.
     • Transaction reference number.
     • Reason for requesting a refund.
2. Verification:
   • The trust may request additional information or documentation to verify the claim.
3. Review and Decision:
   • Refund requests will be reviewed by our team, and a decision will be communicated within 15 working days.

4. Refund Method

• Approved refunds will be processed through the same payment method used for the original transaction.
• Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or payment processor.

5. Donation Receipt Adjustments

If a refund is granted, the corresponding donation receipt will no longer be valid, and the donor must return the original receipt to Panjarapole Sinor.

6. Responsibility of the Donor

• Donors are responsible for providing accurate details during the donation process.
• Panjarapole Sinor will not be held responsible for errors or delays caused by incorrect or incomplete information provided by the donor.

7. Dispute Resolution

In case of any disputes regarding donations or refunds, donors are encouraged to contact us directly. We are committed to resolving issues amicably and transparently.

8. Changes to This Policy

Panjarapole Sinor reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.